Privacy policy

Last updated: January 16th, 2025

1. Introduction

PaulPlay ("we," "us," or "our") is committed to protecting the privacy of our users. This privacy policy explains how we collect, use, and protect information when you use our AI-powered bug reporting platform ("Service").

2. Information we collect

2.1. Account information

When you create an account, we collect:

• Your name and email address (via GitHub authentication)
• Your GitHub username and profile picture
• Your subscription tier and usage information
• Any further information that you provide at your own choice

2.2. Bug report data

When you use our Service, we store data such as, but not limited to:

• Bug reports, including titles, descriptions, email addresses and technical details
• Comments and collaboration data
• File uploads (images, videos, documents)
• System information automatically collected from your browser
• AI-generated suggestions and analysis

2.3. Technical information

We automatically collect technical information including, but not limited to:

• IP addresses
• Browser type and version
• Device and operating system information
• Pages visited and features used
• Access times and dates

3. How we use your information

We use the information we collect to:

• Provide and improve our bug reporting services
• Generate AI-powered suggestions and analysis
• Enable collaboration between team members
• Process payments and manage subscriptions
• Send important service updates and notifications
• Detect and prevent security incidents
• Analyze usage patterns to improve our Service

4. AI Processing

4.1. We use third-party AI services to analyze your bug reports and provide suggestions. Your bug report content may be processed by these AI services to generate improvements and recommendations.

4.2. We do not train AI models on your personal data. However, we cannot control or be held responsible for how third-party AI providers process your bug reports once submitted to their services for analysis.

5. Data sharing and third parties

We may share your information with:

• AI Service providers: For generating bug report improvements and suggestions, through OpenRouter
• Payment processors: Stripe processes subscription payments according to their privacy policy
• Cloud storage: DigitalOcean Spaces for secure file storage
• Authentication: Clerk for secure user authentication and management
• Legal requirements: When required by law or to protect our rights
• Customers: Customers get access to the bug reports created through their forms. They will process these reports according to their privacy policies. Bugspot takes no accountability over how customers use & store their reports.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data storage and security

6.1. We store your data securely using best security practices.

6.2. Bug reports and files are stored on secure cloud infrastructure with regular backups.

6.3. While we take security seriously, no method of transmission over the internet is 100% secure.

7. Data retention

8.1. We retain your account information for as long as your account is active and the data is needed.

8.2. Bug reports and related data are retained until you (or we, e.g. if they violate our terms) delete them.

8.3. Technical logs and analytics data are retained for up to 12 months.

8.4. After account deletion, we may retain some information as required by law or for legitimate business purposes.

8. Your rights and choices

You have the right to:

• Access your personal data
• Correct or update your account information
• Delete your bug reports and account
• Request information about how your data is processed

9. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to this privacy policy

We may update this privacy policy from time to time. We will notify users of any material changes by posting the new privacy policy on this page and updating the "Last updated" date. For significant changes, we may also send email notifications.

11. Contact Us

For questions about this privacy policy or to exercise your data rights, please reach out through this contact form.